Hotel Privacy Policy

XIHU RESORT HOTEL ("we", "us", or "our") takes the privacy of our valued guests very seriously. This Privacy Policy (the "Policy") outlines how we collect, use, disclose, and protect your personal information when you visit our website, book a stay at our hotel, or utilize any of our related services (collectively, the "Services").

We collect information from you in several ways, including:

• Information you provide directly:
  
  • Personal Information: Names, addresses, email addresses, phone numbers, passport details, nationality, date of birth (where legally permitted).
  • Booking Information: Dates of stay, room type, guest preferences, special requests, payment information (credit card details).
  • Guest Preferences: Dietary restrictions, accessibility needs, preferred amenities, marketing preferences.
• Information collected automatically:
  
  • Cookies and other tracking technologies: We use cookies and similar technologies to collect information about your browsing activity on our website, IP address, device type, and other data. This information is used to personalize your experience, analyze website traffic, and improve our Services. You can choose to disable cookies through your browser settings.
• Information from third parties: In some instances, we may obtain information about you from third parties, such as booking platforms or travel agencies, to fulfill your reservation.

We use the information we collect for the following purposes:

• To complete your reservation and process payments
• To provide you with relevant information about our hotel and services
• To personalize your guest experience, including tailoring your stay based on preferences
• To send booking confirmations, updates, and promotional offers (with your consent)
• To analyze website traffic and improve the Services
• To comply with legal and regulatory requirements
• To investigate and prevent fraud or other illegal activities
• To respond to your inquiries and requests

We will only use your information for the purposes described in this Policy or with your explicit consent.

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating the hotel and providing the Services. These providers are contractually obligated to maintain the confidentiality and security of your information.
• Payment Processors: We utilize secure payment processors to handle your transactions. These processors adhere to strict industry standards for data security.
• Law Enforcement and Legal Requirements: We may disclose your information to law enforcement or other government agencies as required by law or to comply with a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to a new owner. However, we will ensure that any such transfer complies with this Policy and applicable data protection laws.

We respect your right to control your personal information. You have the following choices:

• Access and Correction: You have the right to request access to and correction of your personal information. We will make reasonable efforts to comply with your request promptly.
• Opt-out of Marketing: You can choose not to receive marketing communications from us by following the unsubscribe instructions in our emails or contacting us through the methods below.
• Data Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.

To exercise your choices, please contact us at:

• Email: reservation@xihuresort.com
• Phone: +855 (0) 34 900 777
• Address: Xihu Resort Hotel, Street 2 Thnou, Phum 01, Sangkat 03, Sihanoukville, Preah Sihanouk Province, Cambodia

We employ robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We encrypt your personal information when it is transmitted or stored at rest.
• Access Controls: We limit access to your personal information to authorized personnel only.
• Regular Security Reviews: We conduct regular security reviews to identify and address potential vulnerabilities.

We do not knowingly collect personal information from children under the age of [insert age based on local laws]. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete the information from our systems.

Your personal information may be transferred to and processed in countries outside of your own, which may have different data protection laws. We will take appropriate safeguards to ensure that your information is transferred in accordance with applicable data protection laws. These safeguards may include standard contractual clauses approved by regulators or transferring data only to countries with adequate data protection laws.

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Policy on our website and, if required by law, through other communication channels. We encourage you to periodically review this Policy to stay informed about our information practices.

If you have any questions about this Policy or your privacy rights, please contact us at:

• Email: reservation@xihuresort.com
• Phone: +855 (0) 34 900 777
• Address: Xihu Resort Hotel, Street 2 Thnou, Phum 01, Sangkat 03, Sihanoukville, Preah Sihanouk Province, Cambodia